Refund Policy
Last updated 14 July 2026
Honest version, no fight: if a plugin is broken or doesn't do what the product page says, we fix it or refund you.
Instant digital downloads
Our plugins are software you download and install right away. Because delivery is immediate, we don't offer refunds simply for a change of mind once a product has been delivered. By completing a purchase you agree to immediate delivery and acknowledge this.
If something's broken, we sort it
If a plugin won't install, is broken, or doesn't do what its product page describes, email info@solidmotion.nl with your order number and what's going wrong. We'll fix it fast, or refund you. You're dealing with the editor who actually makes the plugins, not a faceless ticket bot.
How refunds are processed
Because Creem is our Merchant of Record, approved refunds are processed by Creem back to your original payment method. Requests made within 14 days of purchase, for a product that doesn't work as described, will be honored.
Consumer note (EU)
For digital content delivered immediately with your consent, the statutory 14-day right of withdrawal can expire once delivery begins. The goodwill policy above still applies regardless.
Contact
Questions about a refund? Email info@solidmotion.nl and we'll help.